Note: Our VitalFlex fitness educational resources are primarily digital materials, which are delivered electronically. This policy applies to any supplementary physical materials we may occasionally offer.
Digital Fitness Resources
For all digital educational materials about fitness techniques:
- Delivery Method: Electronic access via download link
- Delivery Time: Access is typically provided after payment processing
- Access Duration: Access to your purchased digital educational materials
- Updates: Access to updates for the purchased digital resources when available
After completing your purchase, you will receive an email containing access information. If you created an account during checkout, you can also access your purchased materials from your account dashboard.
Physical Products
For physical supplementary materials, workout guides, or any tangible items we may offer:
Shipping Methods and Timeframes
We ship all physical products via reliable courier services. Estimated delivery timeframes are as follows:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 3-5 business days | 1-2 business days |
| Canada | 5-7 business days | 2-3 business days |
| Europe | 7-10 business days | 3-5 business days |
| Australia/New Zealand | 10-14 business days | 5-7 business days |
| Rest of World | 14-21 business days | 7-10 business days |
Please note that these are estimated timeframes and actual delivery times may vary based on customs clearance, local delivery conditions, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated based on your location, selected shipping method, and the weight of the items in your order. The exact shipping cost will be displayed during checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package through the carrier's website.
International Orders
For international orders, please be aware that:
- You may be responsible for import duties, taxes, and customs clearance fees
- These additional charges are not included in the product price or shipping costs
- Customs policies vary widely from country to country
- Delivery times may be extended due to customs inspection processes
Shipping Issues
If you experience any issues with your shipment, such as damaged items, missing products, or significant delays, please contact our customer support team immediately at [email protected]. We will work with you to resolve any problems as quickly as possible.
Address Information
It is important to provide accurate shipping information. We ship to the address provided during checkout. Please ensure your shipping details are correct to avoid potential delivery issues.
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