Last Updated: June 15, 2024
We provide educational resources about fitness techniques through our VitalFlex educational materials. While we strive to offer valuable educational content, we understand that sometimes resources may not meet your expectations, which is why we've implemented the following refund policy.
Digital Fitness Resources
For our digital educational materials about fitness techniques:
| Time Period | Refund Policy | Requirements |
|---|---|---|
| Within 30 days of purchase | 100% money-back guarantee | Brief explanation of why the product didn't meet your needs |
| 31-60 days after purchase | 50% refund available | Detailed feedback required explaining issues experienced |
| After 60 days | No refund available | We offer support to help you get the most from your educational materials |
We believe that 30 days provides time to review our educational content and the information provided. Our 30-day refund policy allows you to request a refund if you find the educational materials don't meet your expectations.
Physical Products
For any physical products or supplementary materials we may offer:
| Condition | Refund Policy | Return Shipping |
|---|---|---|
| Unopened, in original packaging | Full refund within 30 days of delivery | Customer responsible for return shipping costs |
| Opened but in good condition | Full refund minus a 15% restocking fee | Customer responsible for return shipping costs |
| Damaged upon receipt | Full refund or replacement | Return shipping covered by VitalFlex |
How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact Our Support Team - Email us at [email protected] with your order number and "Refund Request" in the subject line.
- Provide Required Information - Include your purchase date, product name, and reason for requesting a refund.
- For Physical Products - Wait for our team to provide return shipping instructions.
- Return Confirmation - Once we receive your returned product (for physical items) or process your digital refund request, our team will review your case.
- Refund Processing - Approved refunds are typically processed within 3-5 business days. Funds may take additional time to appear in your account depending on your payment method and financial institution.
Exceptions
Please note that the following situations are not eligible for refunds:
- After the specified refund period has expired
- For customized products created specifically for you
- If multiple unsuccessful refund attempts have been made for the same account
- If there is evidence of fraud or abuse of our refund policy
- For shipping and handling fees (except in cases of damaged items)
Customer Satisfaction
Our primary goal is to provide educational content that meets your needs. If you're experiencing any issues with accessing or using our fitness educational materials, please contact our support team at [email protected] before requesting a refund. In many cases, we can provide additional guidance or assistance that may address your concerns.
Our Commitment: We are dedicated to providing quality educational content about fitness techniques and wellness strategies. If you have concerns about our materials, we will work with you to address them.
Policy Changes
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our products and services following any changes indicates your acceptance of the new terms.
Contact Us
If you have any questions about our refund policy, please contact our customer service team at:
Email: [email protected]
Phone: (555) 789-4321
Hours: Monday-Friday, 8:00 AM - 6:00 PM PST